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Credit Europe Bank Ukraine uses Capone Banking as a debt Collection Software

29 Iunie 2008



Interview with Engin ALAYBAYOGLU, Vice President Retail & SME Credits, and Credit Card Operations Credit Europe Bank Ukraine

CJSC „CREDIT EUROPE BANK” is a leading financial services institution with global reach providing retail, corporate and SME banking services to state-owned and private commercial enterprises and consumers. The bank offers the most complete and innovative solutions in the industry to help its clients achieve their strategic goals.
CJSC „CREDIT EUROPE BANK“ is determined to become the bank of choice in Ukraine by providing the highest level of customer satisfaction through personalized financial solutions delivered by expert knowledgeable team members, technological advancements and by constantly bringing innovative products to the market.

How you decided to implement a debt collection software since the beginning of the Bank in Ukraine?
Credit Europe Bank has a lot of experience banking in emerging markets; Turkey, Russia and Romania are some of the countries where we have gained this experience. Maybe the most important thing that we learned is that it is easy to give credits and reach targets but it is very difficult to collect those credits back. The key to a good credit portfolio is not only how good the crediting policies, scorecard or the available databases (such as credit bureau) are but also how good you execute the debt collection activity. Many banks implement debt collection software solutions when the credits in debt reach a critical numbers, for us this was not an option.


What was the list of key benefits you were expecting by implanting Capone Banking?
We have seen that implementing a solution as a start up bank has many benefits,
1. Easier implementation, as there is no database and data migration issues
2. The organization grows with this culture and everyone is aware of the importance of debt collection
3. End user acceptance is not an issue anymore as there is no previous system people don’t want to give up.
4. The credits in debt are controlled better
5. Less operational costs for a growing bank (the software automates many tasks)


How long was the implementation ? How did you work with Advantage Software Factory?
The implementation took 1-1.5 months. The project team from ASF visited Ukraine a couple of times and the rest of the time they worked from Romania with remote connection to our servers.
How was adopted the solution by stakeholders? Management and end users?
The management has seen that such a project was inevitable; we had implemented similar solutions in every country we operate, it was just a matter of timing. As the sponsor of the project when I presented the benefits above the decision was made very easily.
As there was no other solution the end users used it was not a matter for them to accept the solution.
At this moment Capone Banking supports the collection activities of Credit Europe Bank Ukraine. What are the benefits you consider relevant for your organization?
As we have very recently started the crediting activity we don’t have many credits in debt, therefore we have not seen the full benefits of Capone Banking, but we know that in the long run we will save on operational costs and also all our credit products will be more profitable as the debt ratio will be lower.


Why did you choose Capone Banking from la Advantage Software Factory?
When Capone was implemented for Credit Europe Bank S.A. in Romania, I was the sponsor of that project. I have supervised many implementation projects over the years I worked for Credit Europe Bank (in Holland, Romania, and Ukraine) and the project team of ASF was one of the most professional during the project and afterwards during the maintenance of the application. Also the application could handle all our business requests. Compared to other worldwide known applications this was a much better solution as it was as capable as the other applications, in Romanian and much more affordable. You can say that we were satisfied loyal customers, and when we needed a solution again we didn’t even search for another vendor. The only problem was the language; the application was in Romanian and in Latin alphabet. Today we use the application in Ukrainian and Cyrillic alphabet.


What are your plans in the future regarding implementations of Capone Banking for other entities in the group?
Our group continues to grow in Emerging markets, and Capone banking is very likely to be the debt collection software of choice.


Marian Ştirbescu
Sales & Marketing Manager - Advantage Software Factory
sales@asf.ro
www.asf.ro



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